Last updated: August 2026
These terms govern the text messaging (SMS/MMS) program operated by American Carpet Cleaning (“ACC,” “we,” “us”). By providing your mobile number and affirmatively checking the optional consent box on our forms — or by asking our office to text you — you agree to these terms.
Program name and description
Program: American Carpet Cleaning customer service messaging.
We send conversational and transactional messages related to your inquiry and service, including: quote and estimate follow-up, appointment scheduling, appointment confirmations and reminders, technician arrival notices, service completion follow-up, invoice and payment reminders, and replies to questions you send us.
How you opt in
Consent is collected through an unchecked, optional checkbox on our website quote and contact forms, placed directly beside the following disclosure:
“I agree to receive text messages from American Carpet Cleaning about my quote request, appointment scheduling, confirmations and service follow-up at the mobile number provided. Message frequency varies. Message and data rates may apply. Reply STOP to opt out or HELP for help. Consent is not a condition of purchase. See our SMS Terms and Privacy Policy.”
You may also opt in verbally during a call with our office, or by texting us first. In every case, consent is specific to American Carpet Cleaning and is never obtained from a third party, purchased list or lead broker.
Consent is optional
Consent to receive text messages is not a condition of any purchase or of receiving service. You can request a quote, book service and be contacted by phone or email without agreeing to SMS.
Message frequency
Message frequency varies based on your inquiry and job. Most customers receive a small number of messages per request or appointment — typically fewer than ten per job.
Cost
Message and data rates may apply. ACC does not charge for text messages; any charges come from your mobile carrier under your own plan.
How to opt out (STOP)
Reply STOP to any message to end messages at any time. We will send one confirmation that you have been unsubscribed, and no further messages will be sent unless you opt in again. You may also call our office at 562-987-1693 to be removed.
How to get help (HELP)
Reply HELP to any message for assistance, or call 562-987-1693.
Carriers and delivery
Supported carriers include AT&T, Verizon Wireless, T-Mobile, U.S. Cellular, Boost Mobile, MetroPCS, Cricket, Google Voice and other carriers as available. Wireless carriers are not liable for delayed or undelivered messages. Message delivery depends on effective transmission by your carrier and is not guaranteed.
Privacy and no sharing of mobile opt-in data
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing with subcontractors in support services, such as customer service and messaging platforms, is done solely for the purpose of delivering these messages, and all such use is subject to the restrictions in our Privacy Policy. Text messaging originator opt-in data and consent are not shared with any third parties.
Age requirement
You must be at least 18 years old and the owner or authorized user of the mobile number you provide.
Emergency service note
Text messaging should never be used to report an active water emergency. For active water damage, call 562-987-1693 — answered 24/7. SMS is not monitored around the clock.
Changes to these terms
We may update these terms. The “last updated” date above will change, and the current version will always be posted on this page.
Contact
American Carpet Cleaning
4720 E 2nd St, Long Beach, CA 90803
562-987-1693
Hello@americanccr.com
Water damage line answered 24/7